This policy explains what information the TS Electronic Service app and website collect, why we collect it, and what we do with it. TS Electronic Service is a retail electronics business based in Faisalabad, Pakistan, and this app is operated by us.
Information we collect
We only collect what we need to take your order and run your account:
- Account details — your name, mobile number and email address.
- Delivery addresses — the name, mobile number, city and full address you save for delivery.
- Order and wallet activity — what you ordered, what you paid, your wallet top-ups, withdrawals, refunds, invite rewards and Lucky Draw tickets.
- Payment references — when you top up your wallet you tell us which service you used (for example Easypaisa or JazzCash) and the transaction reference. We do not ask for, see or store your card number, your PIN or your mobile-wallet password.
- Google account details — if you choose Sign in with Google, Google gives us your name, email address and profile picture so we can create or open your account. We do not receive your Google password, and we do not get access to your Gmail, Drive, contacts or any other Google service.
How we use it
- To create your account and sign you in.
- To take, deliver and track your orders, and to contact you about them.
- To run your wallet — top-ups, purchases, refunds, withdrawals and invite rewards.
- To run the Lucky Draw, including refunds to people who do not win.
- To answer your messages and handle warranty, return and complaint requests.
- To keep the service safe, and to meet our record-keeping obligations under Pakistani law.
We do not sell your information to anybody, and we do not use it for advertising by other companies.
Who else sees it
Your information is shared only where it is needed to deliver the service:
- Our staff, who process orders, deposits and withdrawals.
- Delivery riders and courier companies, who receive the name, mobile number and address needed to deliver your order.
- Supabase, the hosting provider that stores the app's database and handles sign-in on our behalf.
- Google, if you choose to sign in with Google.
- Government authorities, where the law requires us to provide information.
Keeping your information safe
Your data is held in a password-protected database with access rules that let each customer read and change only their own records. Connections between the app and our servers are encrypted. No system is perfect, so please keep your own password private and do not share your sign-in details with anyone.
How long we keep it
We keep your account information for as long as your account is open. Order, payment and wallet records are kept after that for as long as we need them for accounts, tax and warranty purposes.
Your choices
- You can view and change your name, mobile number and saved addresses in the app at any time.
- You can ask us for a copy of the information we hold about you.
- You can ask us to correct anything that is wrong.
- You can ask us to delete your account. Where we must keep certain records by law, or where money is still owed in either direction, we will keep only those records and remove the rest.
Children
The app is meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has created an account, please contact us and we will remove it.
Changes to this policy
If we change this policy we will post the new version on this page and update the date at the top. Please check back from time to time.
Contact us
TS Electronic Service
Faisalabad, Punjab, Pakistan
WhatsApp: +92 331 2389500